Our mission is to set you in Motion, so please call to schedule a physical therapy appointment or schedule online here. Also feel free to contact us with any questions you may have; we are happy to help. We have two main offices in St. Paul and Minnetonka and a satellite office within OBGYN West in Eden Prairie for our pelvic health patients.
As a patient of Motion, you may have questions regarding your bill, insurance or setting up a visit with us. We have listed some common questions and answers for you that will help explain and provide additional information. If your questions go beyond what is listed below, we would love to help, please call our office directly at 651.348.7428 or email us at email@example.com.
Q. Should I bring my insurance card with me?
A. Yes, Motion will need the information on your insurance card to correctly file a claim with your insurance company. You will be asked to present your insurance card at each visit.
Q. How do I know if I am in-network with my Insurance?
A. We are contracted with most major insurance companies. Prior to scheduling, please contact your insurance company directly to inquire whether “Motion” or “Therapy Partners” is in-network for your health plan. If it still looks like you are out of network, call us and we can help verify your coverage.
Q. Do I need a referral to go to physical therapy?
A. Minnesota is a direct access state, meaning you have the right to access physical therapy without a referral for 90 days. With that said, each specific insurance coverage regarding direct access is policy dependent. Please contact your insurance company directly prior to scheduling an appointment to inquire about referral requirements for physical therapy services.
Q. Do I need a prior authorization?
A. The need for a prior authorization differs by insurance plan and the type of procedure or service being provided. Typically, Motion will initiate the prior authorization request from your insurance company for you. However, it is the patient’s responsibility to make sure that prior authorization is obtained before receiving certain health care procedures and/or services.
Q. What if I don’t have insurance?
A. No problem! We offer cash pay for anyone without insurance. The costs are $160 for an initial evaluation and $120 for all follow-ups. This is also a great and more cost effective option for patients with high-deductible insurance plans. Payments are due before the start of every visit and we accept most major credit/debit cards, check and cash payments.
Q. How do I update my insurance information?
A. Please notify the clinic immediately of any insurance changes and present your new insurance card at your next visit. It is the patient’s responsibility to ensure insurance information on file is current. This will ensure claims are properly submitted and processed in a timely manner and to maximize your coverage.
Q. When will I receive my first statement?
A. Motion will submit a claim on your behalf to your insurance carrier via our third party billing partner, Therapy Partners (Clinicient). After your insurance provider processes your claim, Therapy Partners will mail a statement outlining any out-of-pocket costs you may have. Your statement will include any deductibles and/or coinsurance amounts you may owe. You will receive a statement approximately 60-90 days after you receive services. For specific questions about your bill, please call our third party billing company, at 877.288.2162.
Q. Why didn’t my insurance company cover my entire bill?
A. Out-of-pocket expenses are determined by your insurance plan during claim processing. These amounts may include co-payments, deductibles, and/or co-insurance. If you have questions or don’t understand the amounts you owe, please contact your insurance company directly as they determine patient responsibility amounts for any services provided to you based on your insurance plan contract. For specific questions about your billing statement, please call Therapy Partners (Clinicient) at 877.288.2162.
Q. When do I become responsible for my bill?
A. You are responsible for your bill at the time you receive services from Motion. Co-payments are due at the time of service. We will work with you and your insurance company to get all eligible benefits processed in a timely manner. We will send you a statement approximately 60-90 days after you receive services for any patient responsibility amounts you may owe. If you are having trouble paying your bill, or need a payment plan, please reach out to our business office at firstname.lastname@example.org.
Q. How can I pay my bill?
A. Payments can be made by calling our office to pay over the phone or you can pay in person at any of our office locations – our front desk staff will be happy to help you. You can also mail payment with the information provided in your statement.
Q. How long is a typical visit at Motion for Physical Therapy?
A. The first initial evaluation is typically 40min or less (including any time to fill out intake paperwork) from the start of your scheduled appointment time. Any visits beyond that may vary depending on the needs of the patient. We only bill for services rendered during the visit and thus, not every visit is the same.
Q: Will a professional bike fitting be covered by insurance?
A. We offer prompt pay and insurance coverage for our professional bike fittings. Please contact our office to learn more about the two options!